Overview

Contents: Preface, Rachel Cooper; Introduction, Ezio Manzini; Section 1 Introduction to Design for Services: A new discipline. Section 2 Design for Services: from Theory to Practice and Vice Versa: Designing interactions, relations and experiences: case studies 1-5; Designing interactions to shape systems and organisations: case studies 6-9; Exploring new collaborative service models: case studies 10-13; Imagining future directions for service systems: case studies 14-17; A map of design for services; What is design for services?; What job profiles for a service designer? Section 3 Future Developments: An emerging economy; Appendices; Index